Excellence in service
In the earlier years, Kurnia focused on expanding its agency network and building a strong service culture to meet expectations. All agents were supported with fast and efficient service, so that they were able to offer first class service to policyholders. Kurnia recognizes the need to provide exceptional levels of service to its customers. They also provides the full range of general insurance products, including motor, fire, medical, personal accident, engineering, marine, workmen's compensation and miscellaneous classes of insurance.
Due to their excellence in services, they had gained huge benefits and achievements. It lead them to receive the “MS ISO 9002 and subsequently the MS ISO 9001:2000 International Quality Standard Certification”. They had created a strong brand value and innovative products. For example, they were among the first in the industry to issue and deliver policies within 24 hours. From there, they had gained support from customers because of the agency force committed to deliver the top class quality service. Kurnia has customized insurance products and services for people from all walks of life. Everyone will find a policy suitable to his or her unique needs. They introduced the “cashless” medical insurance scheme in 2004, where policyholders can gain admission to panel hospitals without having to pay a deposit. This made Kurnia one of the few insurers in Malaysia that fully administered the scheme in-house. Kurnia was quick to embrace the internationally recognized quality management standards. It helps them to continue their commitment to quality and enabled it to meet and surpass the standards year after year. It also strengthened Kurnia’s brand value and achieved a higher level of performance ...