BEST of the BEST
Insights from Leading Global & Indian Organisations
Research Paper
Submitted by
Balaji Ganapathy
Rajasree R
TATA Consultancy Services Ltd.
Corporate Learning Centre, Trivandrum
Contents
1.0 Introduction ? Who is the BEST of the BEST? 1
2.0 Criterion for Evaluation ? A Closer look at TBEM 2
2.1 TBEM Criteria Purposes 2
2.2 TBEM based Business Excellence Goals 2
2.3 Core Values and Concepts 2
2.4 TBEM Framework 2
2.5 TBEM Structure & Characteristics 2
3.0 Categories & Scoring 10
3.1 Categories 10
3.2 Scoring 11
4.0 Insights from the Industry ? Indian Organisations 14
4.1 Leadership ? Tata Chemicals Ltd., Tata Steel, TCS 14
4.2 Strategic Planning ? Tata Motors, Tata Steel, TCS 17
4.3 Customer & Market Focus ? Indian Hotels, TCS 19
4.4 Measurement, Analysis & Knowledge Management 21
- Tata Honeywell Ltd., TCS
4.5 Human Resource Focus ? Tata Motors, TCS 23
4.6 Process Management ? Tata Metaliks, Tata Power, TCS 25
5.0 Insights from the Industry ? International Organisations 29
5.1 Leadership ? Southwest Airlines, Nissan 29
5.2 Strategic Planning ?
Southwest Airlines, Los Alamos National Bank 31
5.3 Customer & Market Focus ? Motorola 34
5.4 Information, Analysis & Knowledge Management 36
5.5 Human Resource Focus ? CISCO 39
5.6 Process Management ? Boeing 40
6.0 Conclusion ? The Road Ahead 41
7.0 References 42
1.0 Introduction ? Who is the BEST of the BEST?
"When all the pieces come together, not only does your work m ...