Assessing Delta Air Lines Corporate Culture
This paper will discuss the corporate culture of Delta Air Lines, Inc. The team agreed that assessing Delta's corporate culture would definitely be a learning experience. Delta Air Lines, Inc. provides air transportation for passengers and freight throughout the United States and around the world. As of February 1, 2006, Delta (including its wholly owned subsidiaries, Atlantic Southeast Airlines, Inc. and Comair, Inc.) serves 244 domestic cities in 46 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands as well as 70 international cities in 40 countries. Delta mainline, domestic, and international service, Song, Delta Shuttle, Delta Connection, Delta Sky Team, and Worldwide Partners operate 7,113 flights each day to over 506 cities in 93 countries (Delta Air Lines, Inc., 2005). The ongoing financial strain of the airline industry has diminished the stability of the work environment. Delta employs over 55,000 employees where salaries are over 42% of the organizations operating expense, (Dikolli & Sedatole, 2004). Due to the strained industry, Delta is struggling to survive. The organization has undergone tremendous changes and cutbacks causing uncertainty for employees and customers alike. Delta has long been noted for the "family" culture with its employees and excellent service for its customers. This assessment will attempt to exhibit the company's leadership philosophy, the motivation of employees, and the direction the organization is going in relation to corporate culture within airport environment.
Formal Prevalent Statements
Delta's vision is to be the world's greatest airline. Along with this vision Delta has instituted the following ethical principles:
· Act with i ...