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Problem 1:
Poor superior-subordinate communication:
Lack of communication between upper-level management and lower-level management at Safeway.
Unhealthy remarks made from some upper-level managers to subordinates at Safeway.
Theories:
From the textbook:
Communication barriers
Perceptions
Filtering
Language
Ambiguity
Information overload
Cross cultural differences
Gender differences
Kelly, D. (2000). Using vision to improve organizational communication. Leadership & Organization Development Journal, 21/2, 92-101.
Kelly is trying to answer the question: could the research on improving organizational communication be extended by examining the literature and research on leadership and communicating vision. The part that I used from her research are the categories of communication barriers. Another point that I like to point out is Kelly’s adopted definition of organizational communication: “the process by which information is exchanged and understood by two or more people, usually with the intent to motivate of influence behavior”. This definition stresses intent – a purpose that may go beyond just transferring information.
Interpersonal barriers:
Perception and perceptual selection process
Semantics
Channel selection
Inconsistent verbal and non-verbal communication
Organizational barriers:
Physical distractions
Information overload
Time pressure
Technical and in-group language
Status differences
Task and organization structure requirements
Goldhaber, G. M., Barnett, G. A. (1987). Handbook of Orga ...