Airline Service Management

SINGAPORE POLYTECHNIC
SCHOOL OF BUSINESS

BA 0410 – AIRLINE SERVICES MANAGEMENT
Year 2008/09, Semester 2
Continual Assessment 2 – GROUP PROJECT and PRESENTATION - 20%

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From the pilots who guide private, commercial and cargo aircraft safely to their destinations…to professionals who control the nation’s air traffic system from the ground…to managers and executives who make vital decisions about the future of aviation….to the crew who look after the passengers on a flight……all part of the growing field of aviation the world over.

The aim of this project is to give you a better understanding of the various management concepts as well as for you to research further into various sectors of the aviation world outside of lectures and tutorials.

The project is to be done in groups of 5’s (4 groups per class). It is two fold. The first section is the written project that must be submitted on Tuesday, 20 January 2009 no later than 4.28pm (1628 hours) Singapore time.

In the airline industry, punctuality is of vital importance as each minute of delay causes the company to incur unnecessary costs. Late submission hence would be costly with penalties imposed.

The second part is the oral presentation which will be presented at tutorials during the weeks of 28 January to 06 February 2009. The actual dates and order of groups presenting will be decided during the week of 05 to 09 January 2009.

Requirements for Written Project – 10%

Each group is to have a leader who in turn will delegate work to the other members of the group. The leader must also have work assigned to him /herself.

You are to be as creative as need ...
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