COMM 215
July 20, 2005
ABC, Inc. Case Study Analysis
Case Study Background
In April, Carl Robins, a new recruiter for ABC, Inc, with only six months experience, successfully hired 15 new employees. The new trainees were hired to work for Monica Carrolls, the Operations Supervisor. Carl Robins scheduled a new hire orientation to take place June 15 with the intent of having all the new hires working by July. On May 15, Monica Carrolls contacted Carl about coordinating many issues for the new hires such as manuals, drug tests, and policy booklets. Carl assured Monica that he would coordinate everything and it would all be completed on time. In the beginning of June, while reviewing the new trainee file, Carl discovered several problems. Some of the applications were incomplete, drug screening was not complete, orientation manuals were incomplete and missing pages, and the training room had been reserved by technology services.
Major Issues
During his first recruitment effort, Carl Robins encountered many problems that need to be addressed to resolve this issue.
? Incomplete employee applications
? Mandatory drug screening was not scheduled
? Employee transcripts were not on file
? Incomplete orientation manuals
? Shortage of orientation manuals
? Resource scheduling conflicts
Short-term Solutions
In order to meet his goal of having all the new hires working by July, Carl must act quickly. Carl must immediately contact all of the new employees and have them complete their employment applications and verify that copies of their transcripts are on file. Next, Carl must schedule appointments at the clinic for all the new employees for the mandatory drug screen and have the results delive ...